6/10 Normal
ronnie, richmond hill
Viaje en pareja
14 de jun de 2025
Aspectos positivos: Limpieza
Aspectos negativos: Personal, servicios y instalaciones y estado del alojamiento
Presents like a 5 star hotel but delivered like a 3 star.
Positives were rooms were very spacious and upgraded to a ground flr room with a great size plunge pool.
Negatives- both managers lacked any type of customer service charm, no bell man to help with bags, cheap finishes from flooring to tiles to toilets which were always clogged or running. Weeds growing in the floorboards all around the pool, place is definitely put together and operated on a shoestring budget - not sure how they get away with a 5 star rating but fittingly one of the stars on the exterior of the hotel has already fallen off. Two tvs in the room but when you turn ine on the other turns on too, when you change the channel, the other tv changes too. Poorly designed and cheaply finished. Most of the staff are international and all seem scared of the harsh looking management. They charge for water bottles and tried to charge me for mini bar items that we didn’t even have in our mini bar to start. The saviour for this place is Stamatis the bartender who is the only friendly face you will see here. He is class and delivers true greek hospitality. All in all, for the size of the room and the upgrade to the great private plunge pool it was worth it, given that we are not hanging out at the hotel all day. Would be better for them to downgrade to a four star and over-deliver.
ronnie
Se alojó 4 noches en junio de 2025
