6/10 Normal
Lisa H.
8 de abr de 2021
Aspectos positivos: Limpieza
Read the fine prints!
I was expecting much more from our stay at this location after paying a hefty amount for a night. It had some pros and cons.
The pros were, the house was spacious. It had good size bedrooms for our 2 families, consisting of 4 adults, 3 youth and a dog. The yard was good for our dog and the bathrooms had well stocked shampoos and body wash. It was neat and clean. The kitchen was decent and had the necessary stuff to make coffee or cook a meal. Also, the rental company was available on the phone and helped us with our queries.
The cons were a little long. We booked this place, because we definitely wanted a hot tub, specially after a day of skiing. 2 days before our arrival, we were informed that the hot tubs were off limit because of some ordinance in Tahoe Keys against using water. The hot tub already had water, so I wasn't sure why it was not allowed. They offered us a monetary discount of $50/day due to the inconvenience and inconvenient it was!
The description of the rental talks about being close to the beach and easy access to the tennis court and swimming pool. Well, those words shouldn't be the first paragraph to describe this vacation home. To access all these so called areas, a pass was required which was only available via phone call to the Tahoe Keys authority. Unfortunately, they did not work or attended phone calls on the weekend. Our stay was from Friday (Check in at 4pm) till Monday (check out at 10am). It was impossible to get any access. We looked at the beach from behind the iron gates. Also, the pass was $10/person. So on top of the rent, we were expected to pay more dollar for each member to access the facilities. That overall didn't sound appealing.
I also found the blankets in the room very worn out and dirty. It was dreadful to use the old brown worn out blankets in the upstairs room.
And the upstairs king mattress should be replaced. It gave me a back ache. The mattress was sagging and was not the best for a good night's sleep.
They were very strict about the 10am check out and gave us a grace period of half hour. Usually, I find it easier to work with owners directly with such request. I guess when a rental management company owns a property, such things are pretty inflexible.
I have stayed at many other Tahoe properties before and there are some decent ones around. I am not coming back to this one for sure!
Lisa H.
Se alojó 3 noches en abril de 2021