Never stay here under any circumstance.
I'll start with what this hotel advertised that was fake. No "pillow menu", no down comforter, no breakfast ANY day, no wifi in room, and no English-speaking staff. Woman working at front desk was rude and not informative. Gentleman working front desk was sweet and pleasant to work with. Owner was unprofessional and not aware of his own operating system. First room was cold, toilet clogged on first use, no wifi in room, room had open spaces for mosquitoes to fly in, walls so thin I could hear the words in conversations in above room, shower looked horrific, floor did not feel clean, pillows were flat, no down comforter, and bed was uncomfortable. Second room had many openings for mosquitoes, openings so big that outside light lit up the room, walls so thin I could hear the words in conversations in above room, door did not unlock, I had to climb through windows each time I came back into room, curtain covering window next to bed was very thin and let light in all night, room was not clean, pillows were flat, no down comforter, bed was uncomfortable, and bugs everywhere. Owner banged on my door at night while I was sleeping. Keep in mind im a single woman traveling unaware of who this stranger is. Owner had alcohol on his breath and demanded I pay for my stay. I had to prove to him that I had already paid through the hotels.com app. He was not aware of how the hotels.com worked. I would never stay here again and I will never suggest under any circumstance that anyone else stay
Hotels Casa Maya
Un viajero real se alojó en Hotels Casa Maya
Publicado hace 3 meses