"While the room was clean and the decor was very nice, our first floor room faced a busy intersection that handled big trucks and regular traffic. We wouldn't have noticed the noise but for the fact that it was very hot and the air conditioning didn't work. They kindly brought up a fan to circulate the air and cool things, but we had to sleep with windows open. Breakfast was good but we were too tired to appreciate it. We didn't use the spa."

"Let me start this review by saying I truly can't speak to the hotel's atmosphere because we never made it there. This review is really more about how the staff handled our situation. Our flight to Paris was canceled due to mechanical issues and we were stranded because they couldn't rebook us on another flight until the following evening. We alerted the hotel of this as soon as we were aware of it and asked about a potential refund or partial credit toward a future stay since it looked like we...