Reserva natural de Bout du Lac

Spacious apartment suitable for a longer stay. Negative points: there is no visible staff in the hotel. Communication about how to enter the hotel and room was sent from an email I did not recognize that invited to click on a link. No communication through the Hotels app. I was never given a transport card (in Geneva hotel guests get free public transportation ) adding extra cost to my stay. E-mails remained unanswered. The room was never cleaned during my stay.