4/10, Deficient
Evan
Viatge en família amb nens petits
6 d’abr. de 2026
Què li ha agradat: Personal i servei
Què no li ha agradat: Comoditats, estat de l’allotjament i instal·lacions
This is our fifth time in Mexico, and third time in a Riu resort. It’s tough to make an extremely critical review, as it acknowledges that what you paid did not equal what you believed you were getting. I will break down my review into components.
Hotel grounds:
The grounds were clean, and natural areas beautiful. The kids thought that the large rodent and raccoon like animals throughout were neat. The pools were small, overcrowded, missing tiles and in a poor state of repair. Swim up bar was small and not connected to other pools. The beach was absolutely amazing and well kept. The grounds in general were overpopulated without enough common space, pools, or loungers for the number of guests.
Rooms:
We’re small, and run down. Paint chipped off all furniture, sink cracked, vent hanging down in shower. The doors between adjacent rooms faced each other in a small access hall. The doors slammed whenever closed and were very noisy.
Food:
The food was by far the worst we have ever had at a resort in Mexico. The specialty restaurants were bland, meals weren’t anything more than plated cafeteria food, and service was poor in general. The exception to poor service was the Italian restaurant, where we got good service, but still bland food. After trying each specialty restaurant, we decided to only go to the buffet, as you could see what you were getting before committing to it.
Drinks:
Drinks at the bar were fine, with reasonable wait times.
Entertainment:
This is
Evan
Estada de 7 nits (març 2026)
