4/10 Mediocre
Amelia A.
28 de dic de 2024
Aspectos negativos: Limpieza
Holiday stay
Beautiful views, but the place isn't worth your money! There's roaches, no cleaning supplies, one roll of t.p., no soaps. The office was closed shortly the after we got in and no walk through was given, so they locked up and went home for the holidays, we attempted to call several times for trash bags and eventually had to go buy trash bags, soap, t.p, dish pods and soap. We had roaches in the bathroom and kitchen, no one in the office for cleaning supplies or to discuss with over the holidays. The heated pool was barely above cold and poorly managed. The chemicals are so poorly out of balance that every kid I saw in there, including mine and my husband, ended up with bright red eyes. They ask you to clean up but do they?!? Before we left another couple was coming in and mentioned how many roaches they had in their room and that it hadn't been cleaned in weeks according to staff due to no one renting it. Absolutely absurd! I won't return to this location. We've attempted to checkout by text and phone and it's been over 2hrs and still no call back. They need to work on quality of care and service.
Amelia A.
Se alojó 6 noches en diciembre de 2024