2/10, Horrible
Suzanne A.
7 de jul. de 2025
Què no li ha agradat: Neteja
Poorly Managed stay - Disappointing Experience, cleanliness issues!
We had high hopes for this stay, but this is the review I wish someone would have left before I booked this unit. Our experience fell well short of expectations. The unit was not ready at the advertised check-in time, and when were were finally allowed in, it was still visibly unclean. The cleaning crew arrived after checking and appeared rushed, leaving behind multiple unresolved issues. Throughout our stay, we encountered problems ranging from missing basic supplies (including no toilet paper in one bathroom—no starter on day 1 right when we got in) to a non-functional living room TV. Several requests had to be repeated before reviving a response for resolution — canned AI responses were quick reminding us what a “starter set” of toilet paper was. Communication was vague. For the price point, we expected better attention to detail and customer care. To their credit, some items were eventually addressed - towels were delivered, and the tv was fixed. However, the overall condition of the unit (worn, past due for an update, kitchen lacking, & dirty) and the lack of proactive management made for a frustrating experience. We tried multiple times to resolve the situation privately and fairly, but the process has been long and unsatisfying, with only a very minimal refund offer extended well after our trip ended. This property may have potential, but the lack of timely service, cleanliness, and professional management made for a disappointing and avoidable experience.
Suzanne A.
Estada de 6 nits (juny 2025)