AC Hotel by Marriott Nashville Downtown

Great location downtown; modern design; nice bars.

We booked a 3 night stay at this property through Expedia. When we checked in at the hotel the desk clerk confirmed our booking. At 1 am the second night of our stay we were contacted and instructed that the Expedia booking was only for two nights. At 1 am I had to get dressed and go to the front desk and show them proof of my confirmation. Despite that the hotel claimed there was a mix up on their end and we would have to leave. After a lengthy discussion, the hotel said they would upgrade us. That upgrade was a large room with a conference table and a Murphy bed that could be folded up and stored in the wall. At this point it is 2 am. I contacted hotel management and told them this was unacceptable. We just wanted to stay in our original room—but that wasn’t possible because they were cleaning it at that time for another guest. After another discussion with hotel management they agreed to put us back in our original room but we would have to wait for it to be cleaned. We told them we just came from there and we don’t need it cleaned. Nevertheless, we got back to our original room close to 3 am and unpacked. If the hotel wanted us to check out that day, why did they wait until 1 am? Like I said I had the 3 day confirmation and the hotel agreed I had it booked for those days, but there was just a mixup between them and Expedia. Still scratching my head as to the reason. Customer service at this hotel is not where it should be.