Pestana Group en Madeira

"Great experience as always best hotel in Madeira always recommended "

"El hotel está nuevo. Cómodo Bien ubicado No puedo hablar de los servicios ya que no he utilizado ninguno"

"Todo el personal muy amable tanto en el restaurante como en recepción El hotel estaba bien limpio y las vistas muy bonitas Muy recomendable "

"I was so disappointed with this booking/hotel. At no point during our stay did we have a 5* experience. We arrived at 7pm after a day of hiking and exploring the island. We were told it was too late to book any of the restaurants. I asked why we weren't notified that we had to book one in advance and was told you can only book a restaurant reservation after checking in. Again, this information wasn't provided in advance so I had no way of knowing. At just 7pm, all the pools were already closed. I asked about an indoor pool and was told it's an extra fee as it's part of the spa. Even though all the other pools were already closed, it wasn't offered to me; and it wouldn't have mattered as it closed at 8pm. Our room was supposed to be Garden View but we stared directly at another building and a road. There was no garden and no view at all. Literally, a wall is what we saw from our room and balcony. There were no bathrobes in our room and when I called to ask for some the staff said they are only available in certain rooms. We had to eat at the buffet as it was the only option. It was horrible. I really couldn't believe the options for a 5* hotel. The pasta was noodles and sauces sitting out in bowls, cold, to make yourself. Usually, they'll have someone behind the counter to give it a toss and heat it up, add some veggies, etc. Nothing. Just old noodles and cold sauce. The pizza was also sitting out, cold and old. The vegetarian options were also lacking. Horrible Stay"

"This hotel is quite old, with no renews for decades; uncomfortable bed, old room accesories... This is a great hotel for cheap unpolite foreingers from north Europe. It has one star left in the category. But the staff is very kind and polite and the breakfast is very good."

"El único defecto es la cama auxiliar que no era cómoda y a veces tardanza de cocina"

"El personal es maravilloso, las instalaciones bastante buenas, la comida notable y las cenas van cambiando de dinámica cada noche. Muy recomendable "

"El hotel muy bien ubicado, el desayuno excelente, el personal muy amable.. Lo único malo.. El estacionamiento "