4/10, Deficient
Rachel
28 de des. de 2025
Què li ha agradat: Neteja
Què no li ha agradat: Comoditats
Awful stay. I booked this hotel because of the spa and intended to relax after a long day of travelling, yet despite looking online for opening times and making sure I arrived with plenty of time, the spa was closed. I ran myself a bath which promptly drained itself so I sat in a towel whilst multiple members of staff entered my room and told me to "give it another go". I said I wouldn't have called unless I was sure I couldn't fix it as I had set up the bath with products and my dinner. They moved me to another room which did have a working bath but was cold. The air conditioning unit was blowing cold air and couldn't be turned off, however I didn't complain because it helped block out the noise of the very busy road down below. I woke up several times in the night shivering. The tea and coffee facilities were incredibly basic with unbranded biscuits and only one decaf tea option and the toiletries were basic and left my skin and hair feeling dry. Overall I do not believe this stay was worth £250 a night, I did not feel like a valued customer and I have been left feeling disappointed with a negative impression of this hotel. This does not feel like a 4*. I have had much better 3* hotels for half the price.
Rachel
Estada d’1 nit (des. 2025)