2/10 Horrible
Megan W.
19 de jun de 2025
Aspectos positivos: Limpieza
I will never rent from Costal Vacation Properties again! Shortly before our stay, we were told there would be some construction and there may be some loud noise and that we would be refunded 10% of our stay. 2 days into our 10 day stay we were told we had to leave our condo because they wanted to replace the windows and doors. We were told we could move the next morning. We didn’t want to leave but they gave us no option. Then they called back at 5 pm and said the room wasn’t ready and wouldn’t be until the weekend. We told them we had family coming over the wknd but they would not let us wait until Monday to move. They told us they would refund us 100 but never did. When I asked about the refund I was told they had already refunded me a lot and would not honor the refund we were told we would get. This was the manager too. No one cared about the guest being inconvenienced and the staff, Laila especially, was very dismissive and would say things like “we offered to help you move.” There was so much stress, distraction, and phone calls from them at one point a staff member said “ I’m sorry to be calling you so much today.” There were 3 different times we got home and our keypad code didn’t work and we would have to call the office. The construction and the noise is so loud that they should not be renting out any of the condos at Beach villas right now.
Megan W.
Se alojó 4 noches en junio de 2025