Hoteles de lujo en Durham

"Habíamos estado en otros Marriott y fue una gran experiencia, aquí no te atienden bien, el hotel es un laberinto, y nadie te explica por dónde ir, ni te ayudan con las maletas, tuvimos que pedir que nos cambiaran de cuarto,las alfombras no son cómodas para llevar las maletas, el personal del bar grosero, solo tienen Pepsi y como no queríamos se burlaron de nosotros pensando que no los entenderíamos. Decepcionada de haber elegido este hotel"

"We asked for a late check out and even though the hotel was absolutely empty - (we were the only two people at breakfast in a room that could seat 100) the hotel still denied a late checkout (personally I think 11am checkout is too early) so we were charged an extra £20 for a 12pm checkout. When the room costs £500 per night this is totally outrageous. The hotel was empty so it would have been a nice gesture to offer a 1pm checkout given at most high end hotels 12pm is standard. Very...