2/10
1. Super aggressive, rude, hostile and receptionist with confrontational attitude to greet and check in new arrivals
2. No help by porters with your bags on arrival (you drag your own bag wile porters stand and chat)
3. Strong smell of chlorine in the corridors around the SPA area
4. Three massive yellow diggers on the lawn in front of the "beautiful side" - in the view from the windows of Emerald restaurant where testing menu and drinks will set you back £500+
5. Disastrous staff at breakfast - no attention, no care or normal smile (asked about bathroom - got shown to the lift, ordered tea - never arrived, ordered 2 dishes for 2 people got three...)
6. In the main hall from 5pm till 8pm the pianist is playing super simplistic music, just banging the notes not too professional.
7. You are told to book Emerald restaurant (£125 per person food only, drink extra) well in advance, but when you get there, you find out that it is completely empty, four people only - no atmosphere. When young waiter brings your tasting menu dish, she names couple of obvious ingredients and about the rest says "and other bits..."
SUMMARY - hotel and restaurant is posing for something they are not and God knows how they received 5 stars. The main problem - staff has no idea how to behave and what they need to do in the establishment which has 5 stars...
TERRIBLE STAY, WOULD NOT RECOMMENT FOR ANYONE.
Dalia
Se alojó 2 noches en mayo de 2025
