Viatges a Cranbrook

The room wasn't ready when we arrived at 3:30 though the booking said ready by 3. It didn't take too long but was a bit annoying. The room itself was lovely though it was a bit strange to not have a bin and I would have liked more coffee etc. We got a wake up call at 5am which we didn't ask for. When we checked out I brought this up and we were told it was a mistake and the person apologised but I would have preferred if they apologised without me prompting and maybe offered us some kind of compensation. I have issues sleeping so it was really quite disruptive. I did wonder if it was because we were clearly not well off and the place is quite posh. I don't have an issue with someone making a mistake but seems weird not to apologise.

After staying at a number of similarly priced hotels in London, this one stands out. The location and hotel were great. I would definitely recommend this hotel.

My husband and I stayed at Riu The Westminster last night - it has fallen incredibly short of the minimum expectation a hotel has placed upon it - a good night’s sleep and good hygiene. We checked in fairly late after going to the theatre - approximately 10:30/10:45pm. We were staying in room 842. On the surface the room appeared clean, I noticed a very slight odour from the shower but nothing to warrant ringing reception at that point. I woke several times, the last time I woke was just after 4:30am to the most horrendous smell - to the point I was nauseous and trying not to retch. We located the smell - the shower. We opened the window, got dressed and telephoned reception - this was approximately 4:45am. Someone arrived at our room to inspect and to pour something down the drain. We asked to swap rooms and were initially told maintenance would be in at 7am. They opened the shower door and immediately agreed we couldn’t stay as the smell was horrendous. After a few minutes he reappeared with who we presume was the night manager, who immediately could smell it too. They were apologetic and we moved rooms to room 919. At 6:48am our door was opened by house keeping - woke us up - startled, we called “hello”. I could see a female member of staff in the mirror. We ended up with about 4 hours sleep. The breakfast would have been average, but was cold so we rank it as poor. It’s not the experience we expected from Riu - we’re certainly not the only ones that have had this issue.

便利な場所にあり、キッチン付きの広い部屋でとても快適でした。調理道具や食器、塩こしょうなども用意されていて、スーパーも近いので十分に自炊できました。難を挙げるとすれば普通の住宅なので探すのに苦労したこと（フロントとかは一切なし）、エレベーターがなく、４階までスーツケースを運ぶのが大変だったこと、洗面所にコンセントがなく、ドライヤーを使うのに不便だったこと。でも価格に見合った良いホテルでした。