Vacaciones en Cerro

What starts badly ends badly. The reception staff were quite rude, and the duty manager, Carolina, is unpleasant. My experience at the hotel was awful; I didn't feel comfortable from the first moment until the very end. The most tragic thing is that on my last day, the toilet wasn't working. A bathrobe would have been appreciated. The quality-to-service ratio is quite mediocre. The best things about the hotel are the outdoor areas, the pool, and the breakfast!