2/10 Horrible
Jolene R.
7 de dic de 2025
Aspectos negativos: Limpieza
DO NOT BOOK THIS PROPERTY. This property should not even be listed sure to its poor management. VRBO had to reimburse us because at check-in time 3:00 we had not received any information from the owner about how to access the property. After multiple phone calls and emails, we reached out to VRBO. VRBO tried to contact Adrian (property owner) and after multiple attempts on their side and still no response, we got a full refund and VRBO covered the difference for the last minute hotel we had to book. Adrian finally contacted us after 5pm but by that time we had already booked our hotel stay. There is NO excuse for such poor management on Adrian’s part. He should not have properties on VRBO if he can not communicate with renters in a timely manner. If check in is at 3:00 we should not have to wait until 5:00 for the entry code. We have rented multiple properties on West campus and have never had this experience. I can’t thank VRBO enough for reimbursing us and covering the difference for our hotel stay.
Jolene R.
Se alojó 2 noches en noviembre de 2025