"This hotel looks nothing like the photos! When you arrive at the property, the exterior is a terrible impression. It’s old, the entrance door is down a very long hill and it’s just not pleasing to look at. When you arrive inside, the ceilings are low, the hallways are dark and musty, the property and the rooms have a very old and musty smell, anyone with allergies beware!!! My family and I were supposed to stay for 4 nights but as soon as we arrived, we started searching for alternate hotel...

"Overall, a nice place to stay directly in old town Soller, but it fell short of my expectations from the glowing reviews. It's advertised as a 5-star hotel, but that was not our experience at all. I will start with our room, which was located in the annex. The room paralleled a college dorm with Ikea-quality furniture, white walls that were all scuffed up, closet and mini-fridge doors that needed to be lifted up first in order to be closed/moved, issues with Wi-Fi connection, and a rock hard...

"Property was absolutely amazing! Room was spacious."

"Our room was damp and mouldy. Overwhelming smell of mould, damp bed etc. We tried 3 different rooms- the only rooms left in the hotel. All of them had the same problem. Serious problem with the building it seems"

"I had a great stay at this hotel. The staff were friendly, helpful, and welcoming throughout my visit. The breakfast was very good, with a nice variety of options to choose from. The hotel was also clean and well maintained, which made the stay even more comfortable. Overall, everything was great, and I would happily stay here again."