"Excellent Hard Rock facility, excellent service and fantastic food. I will add ventilation to the bathroom, other than that a place to recommend, right on the museum area and inly three metro stations away from puerta del sol"

"Un hotel que me ha sorprendido muy agradablemente. Repetiré sin duda cuando vuelva a Madrid. Muy práctico y céntrico. Personal muy atento "

"Yo vivo en Manhattan New York, el staff, la ubicación, las camas, el lobby, esta es mi segunda vez y amo este hotel. Vale cada dólar, cada euro. Todos son excepcionales. Cada vez que vuelva esta es mi primera opción sin duda. Si lees este comentario, reserva sin duda! Soy viajera , me he quedado en muchas partes del mundo y lo recomiendo 100%"

"Clean room and great service! Very close by bus or walking (20-25 mins) to main attractions. Close to the airport by taxi."

"Property is beautiful and convenient for walking. Staff was incredible and accommodating. Would definitely stay again."

"🚨DO NOT BOOK! STAY AWAY! Horrible customer service and communication! Dirty place! I would never book here again. Customer service was the worst I have ever dealt with. I would give 0 stars if possible."

"Limpio bien ubicado personal muy amable"

"Noticed a lot people working at the front desk but we had already done the digital checked in, still system only saved one guest instead of two. Room was nice and clean everything in the room was great. Breakfast was visually appealing but most of the items were cold, lots of coffee machines but the brewing was not pleasant and not hot enough. Shuttle ride was on point"

"Air conditioning is poor, Bar closes very early , bar staff has not the best costumer services… Lobby manager was very angry, 2 points to him."