"The reception staff were very rude, and some of them did not speak English well. On several occasions, while people were waiting in the queue, staff would allow Arabic-speaking guests to go ahead of others, which felt unfair. It was also very difficult to get assistance when calling for help, and responses were often delayed. This was not my first stay at this hotel, and unfortunately I had a bad experience on both occasions. The management were not helpful in resolving concerns...

"The room was good, and transfer to El Haram was every hour."

"Front desk staff was rude, room was clean, shuttle service to haram was ok "

"Room condition, I changed twice my room first there was water leak from AC unit the second once was smell of cigarette and the hotel is non smoking. especially i choosed non smoking rooms"

"Clean room ar good"

"I would not recommened. Cockroaches, mold and cigarette smell in a non-smoking room. A BIG no."

"Very nice hotel and the staff are very lovely 😍"

"GOOD"

"Nothing to like. Avoid this property at all costs."

"Good services overall. Friendly staff. Accessible location "

"Excellent location.. wide rooms and great view."