"Beautiful hotel"

"We’ve had bad experiences before with twin beds pushed together instead of a proper double bed, so this was especially disappointing. We came to celebrate our 21st anniversary and were allocated two single beds joined together. During the night the beds separated, leaving a gap in the middle, and we were both woken up after falling into it. We both struggled to sleep and ended up with back pain the next morning. We informed the manager in the morning. She apologised and offered Prosecco, which...

"Ok"

"Very quick and easy check in. Staff very friendly. Large and clean room Air con not working and room extremely hot and uncomfortable. Reported this as error code on unit and was provided with a pub in fan, unfortunately not helpful, therefore uncomfortable night"

"Great trip, lovely staff."

"Beautiful hotel in a perfect location. Pool was much needed in the heatwave. Feel this is a bit of a victim of its own success. It draws a certain clientele and doesn’t feel exclusive and for the price it should do. Pool needed cleaning. Otherwise head and shoulders above all the other Bournemouth hotels. View was of the travelodge carpark"

"YES well served breakfast and the Air con was working well"

"The room we paid for did not resemble the room we got! No Window, dark, dingy and ver, very damp. Damp on the wall between bed & bath/shower. Bed was damp. After a shower in the morning, we left fan on in bathroom to try to clear some of the damp. When we came back at 8pm, towels still soaking, in fact worse than when we left them. Yes we picked a room that cost £85 per night x 3 nights = £247.00, we left on the 2nd morning I.e booked in Sunday night to Wednesday morning, left Tuesday due to...