"."

"We requested a ride and were left stranded at the airport for over an hour, although their website states that rides are included from the airport to the hotel. When we paid ourselves to get a ride from the airport, and got to the hotel, no one was there and we had to wait longer to get checked in. We gave them the staff our receipt for getting to the hotel and were told the manager would take care of it. The manager did not take care of it. We were offered a turn at the "wheel" for prizes...

"Excellent hotel"

"This hotel is obviously very old. The beds are pretty uncomfortable. The pool area needs a facelift as do the elevators. The parking attendants were fine. The bartender in the restaurant was excellent! We didn't really eat there so I can’t comment on the food. Overall I would say for convenience this is fine but they might consider an overhaul."

"Good location, disappointing customer service. I stayed here during a business trip, and unfortunately the overall experience did not meet my expectations. The room itself was quite dusty, and the room phone wasn't working, so I had to use my cell phone to call the front desk. Even after dialing 0, no one answered. Housekeeping also entered without knocking first to check whether anyone was inside the room, which was concerning. When I went to the front desk to report these issues and extend...