4/10, Deficient
lisa D., Wakefield West Yorkshire
18 de jul. de 2025
Unfortunately upon arrival we noticed that the sunbeds were heavily soiled and needed replacing as the material was very old and weak. Also the tables and chairs on the balcony were in the same state of repair with the material badly ripped. On many of the chairs except one which had recently been replaced the main bathroom door was in need of repair as my daughter got locked in the bathroom and also the fridge door handle have been broken and have been tried to be repaired in the past as it had been glued and also one of the shelves in the fridge was broken and had been tried to be repaired by tape. Also the rubber seal around the fridge and freezer was all split and was very dirty. A property of this price should’ve just had all these items renewed. Also we never had the property manager arrive to take copies of everybody’s passport as this is a legal requirement on the island as we kept messaging the agent about these issues and just got a standard email as a reply eventually a maintenance man turned up and did nothing to try and resolve the fridge door handle and also the bathroom door and said it was in a satisfactory condition Also the oven was poorly maintained as the knobs fell off and when we turn the oven on there was a smell of burnt and Greece throughout the kitchen. Also, the pool liner was splitting at the top and coming away from the existing Poole sides, but I must say the Poole maintenance team did maintain the quality of water to a good standard.
lisa D.
Estada de 14 nits (jul. 2025)