We were extremely disappointed with our stay at Summit Lodge. Upon arrival, we were blindsided by a very strict pet policy that we were required to sign, something that was never disclosed to us during booking. Had we known, we would have considered other accommodations.
The parking garage was an absolute mess, filled with stinky garbage and hotel supplies like new mattresses. It gave off a strong, unpleasant odor and did not feel safe or welcoming.
The hotel is not family-friendly at all. We were kept up all night by our neighbors who were engaged in a loud and violent altercation—both verbal and physical. Despite how extreme the situation was, hotel staff didn’t call the police until late the next morning. We were terrified and felt completely unsupported. Our poor baby and dogs were traumatized by the screaming and chaos.
Out of concern for our safety and the well-being of our child and pets, we made the difficult decision to check out early, even though we had two more nights booked. The worst part? No one from the hotel followed up or even checked in to see if we were okay after such a distressing night.
To make matters worse, they refused to issue any kind of refund. We were forced to scramble for new accommodations at the last minute, turning what should have been a relaxing trip to Whistler into a very costly and stressful ordeal—our trip ended up costing nearly triple what we had planned.
This experience was deeply unsettling, and I would not recommend.
