Platja d'Uroa

Unfortunately, our two-week stay was quite disappointing, mainly due to the food and poor organisation. The biggest problem was that there simply wasn’t enough food for all the guests. The menu was very limited at breakfast, lunch, and dinner. At first, we thought we were arriving too late, but even when we started coming earlier, there was still not enough food and very little choice. We have stayed at many hotels in Zanzibar, and we have never experienced anything like this before. I find this unacceptable and disrespectful to the guests. There were also other management issues. The hotel forgot about a birthday celebration, and when we reminded them, a cake was prepared in just five minutes. This was extremely disappointing and, in our opinion, completely unacceptable for such a special occasion. At the end of our stay, an additional charge was added to our bill that should not have been there. We had to question and clarify the charge, which was another unpleasant experience. The staff themselves were friendly and helpful, and we have no complaints about them. The main problems seem to be with the management and overall organisation of the hotel. The second beach also needs renovation. There are many stones at the entrance to the sea, making it very difficult and uncomfortable to walk barefoot. Overall, the hotel has potential, but the management needs to make significant improvements in food availability, organisation, attention to guests, and maintenance of the be

Our stay at Diamonds Mapenzi Beach had several positive aspects. The location is good, the pool area is nice, and the staff are friendly, welcoming, and helpful throughout the stay. That said, there are a few points worth being aware of. The rooms appear more worn in reality than the pictures suggest, which detracts from the overall impression. In addition, the food unfortunately falls below expectations. Considering the price, the culinary experience could have been significantly better. This becomes particularly noticeable when compared to similar hotels in destinations such as the Seychelles or Cape Verde, where the food standard is often higher within the same price range. It is also worth mentioning that the Hotels.com Gold benefits (Early/Late checkout, Upgrade) do not seem to apply here (even when listed on confirmatio). However, this appears to be more an issue with Hotels.com rather than the hotel itself. Overall, a perfectly acceptable place to stay, but somewhat overpriced for the experience it offers.