Front office staff Sonya and Isatcha were very helpful, friendly, and warm. The hotel is located away from the city center and you would have to take a bus to get there. However, bus #16 stops right in front of the hotel and has stops at the beach, restaurants, and old town where all the pintxos bars are.
There are 3 residence dogs which we did not expect. My travel companion is allergic to dogs so whenever we hung out in the lobby to access our wifi, she would walk out of there having difficulty breathing.
One other thing was the weak wifi reception from room 12.
I highly recommend this hotel for location, hotel amenities, and a great staff.
