4/10, Deficient
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Viatge en família
6 d’ag. de 2025
Què no li ha agradat: Personal i servei
Everything was fine with the property, right in the heart of Japan town, close to all the shopping and food. However when our family went to bed at night and turn on the AC, the AC never worked, instead it was blowing out hot air. We figured we turned it on maybe it’s old it take some time to kick in. We woke up because it was getting so hot, but by that time it was 1am. My wife and I tried and thought we did something wrong, but we turned it on correctly. We had to open up the window all night in order to sleep. I went down stair in the morning, and the worker mentioned that the hotel has central air and that you didn’t need to turn on the AC, I’m like really, if you knew this wouldn’t it be nice to let the guests know, instead of letting us struggle in the middle of the night. And they told me I should have called them, I’m like it’s 1:30am, my kids asleep I am not in the mood to talk anyone we’re tired. I am not happy with the way they handle this. This was a negative experience for our family.
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Estada d’1 nit (ag. 2025)
