6/10
Self-check but the staff are very laid-back :)
Many times there is no one at the lobby to serve.
Coffee machine is shut down in the lobby. Sparkling water is just normal still water.
There was a staff being busy with another couple checking in ( while I got no assist at all when I check in ). I request to get my luggage and he asked me to sit down first. Waited 10 mins and turned out he’s forgot my request and freely chatting with the senior manager. I stood closer and the manager gave him a hint. Saw me but then continued to chat then slowly went to take a wrong luggage to me. No apologises whatsoever. It was late at 12am and I just wanted to m shower and sleep since I had a very early meeting.
Meanwhile the (suppose) senior manager just bounces every request to others by saying : you can find my colleague. He just sat at the bar and drank while there were more than 1 group of guests in need.
Not sure why and they did not clean our room at the second last night with the cleaning card hanged outside. ( we left in the morning )
Another room’s guest put their finished meal in the corridor for collection but it was there whole day/night.
Good location and facilities but poor service.
Yu Kin
Estada de 5 nits (juny 2025)
