The only working lift was DREADFULL!!
Many visitors, including me and my friend, spent too much time going up and down through floors we did not select on the panel. Even getting the panel to read our room cards was hit and miss. The door kept on opening and shutting but the lift did not move,
The lift appeared to have preference over those calling the lift and not those within it.
The young woman on reception was completely uninterested in anyone's complaints. She didn't respond other than look away.
The only advice we got, from another member of staff, was to use the lift in the hotel next door. This was only made arranet as we were checking out!
My friend had had a knee operation only three weeks prior to our visit. Using the stairs up five flights was not idea, but better than being on the 10th floor, as some people were.
