4 habitaciones3 baños10 huéspedes143 metros cuadrados
Servicios populares
Piscina
Cocina
Lavadora
Secadora
Wifi gratis
Aire acondicionado
El precio actual es de 558 €
558 €
incluye tasas e impuestos
Del 9 jun al 10 jun
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Acerca de este alojamiento
Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10
Part of the PHX Stays Luxe Collection — our portfolio of top-tier, design-forward homes curated for travelers who crave elevated spaces and boutique-hotel experiences in a private settings. • Sparkling Heated Pool (additional fees apply) • 8 Minutes to Old Town Scottsdale • Camelback Mountain Views from the kitchen window • 5 miles to Sky Harbor Airport • Dedicated Workspace • No checkout "chore" list! • Top notch communication, from beginning through the end of your stay.
You will receive a keyless code. Before, during, and after your stay, feel free to reach out to us at anytime. We are dedicated to lightning fast responses and we will get back to you in minutes. During your stay, should you find yourself needing any local recommendations, just drop us a line and we’ll be happy to help! Otherwise, we will respect your privacy, leaving you to enjoy our beautiful space.
Enjoy all that Scottsdale/ Phoenix have to offer, including quiet tree-lined streets, close proximity to Old town, golf courses, numerous spas, restaurants, bars, hiking and sight-seeing. Enjoy breathtaking views of Camelback Mountain from both the front yard and your kitchen window.
The Lilly is just 8 minutes to Old Town Scottsdale, 5 minutes to shopping and Camelback Mountain. This ~1600 sq. ft. beautiful home offers a convenient location close to dining, golf courses, pool clubs, nightlife, hiking trails and shopping, while providing highly desired peace and quiet for your enjoyment.
✰Sky Harbor Airport - 5.6 miles ✰Old Town Scottsdale - 3.5 miles ✰Arcadia Park- 1 mile ✰Fashion Square Mall - 4 miles ✰The Biltmore Fashion Park - 4.3 mile ✰The Phoenician Golf Course/Spa/Report - 2.9 miles ✰Arizona Country Club - 2 miles ✰Desert Botanical Gardens- 4.7 miles
Once the rental agreement + guest verification have been signed you will receive the keyless entry code.
CHECK IN: 4:00 PM CHECK OUT 11:00 AM Unless prior arrangements have been made, late check out after 11:00 will result in $150/hour fee. You will have access to the entire home except the owners locked storage closet.
Fully Stocked w/ meticulous attention to detail
Sip your morning coffee on the front patio Adirondack chairs, which provide views of Camelback Mountain, while remaining tucked away in this quiet Arcadia Neighborhood. Enjoy a quick walk to OHSO for breakfast or a jog along the beautiful canal. After your jog, take a dip in the private swimming pool. An outdoor dining table provides seating for all. Additional lounge sitting areas are provided next to the pool where you can enjoy a beverage while basking in the glorious Arizona sunshine.
LIVING SPACE:
Curl up on the modern sofa or one of the leather barrel chairs and play a game or watch a movie in the spacious living room. A 60" LED Smart TV allows for endless streaming possibilities. The living room has a stunning view of the pool and yard so even while indoors, no experience will be missed!
KITCHEN:
•Keurig + Drip Coffee Machine w/creamer and sweetener • Fully Stocked Kitchen • Storage Containers, mixing bowls, dish towels, sharp knives • High end gas stove • Pots, pans and baking dishes, spices • Separate beverage fridge and a nugget ice dispenser • Oversized Kitchen Island with seating
LAUNDRY: Full size stackable washer and dryer Laundry soap Iron and ironing board
BEDROOMS Master Suite 1: King Bed with designer touches Desk with pool views Luxurious linens A LED Smart TV completes the space. Private access to pool Private bathroom with walk in shower
Bedroom 2: Master Suite 2 King Bed Smart TV The en-suite bathroom features a walk-in shower with glass barn doors and marble flooring.
Bedroom 3: Queen bed with trundle Smart TV
Bedroom 4: A kids dream (but also functions beautifully for adults too)! You’ll love the fun bunk beds which includes: Full bed, twin bed and a twin trundle bed. Chill in the bean bag while watching your favorite show on your own smart TV.
BATHROOMS: Master Bath 1 with Walk in Shower, eco friendly toiletries, fluffy towels Master Bath 2 with Walk in Shower, eco friendly toiletries, fluffy towels Bathroom 3 with Tub/Shower Combo, eco friendly toiletries, fluffy towels, generous counter space and marble mosaic tiling.
OUTDOOR: Pool heating available for an additional $125/day heated up to 85F, 48-hour advance notice required. Day Bed for lounging BBQ with propane Dining Table Sitting Area Corn hole Pool loungers Pool Towels Outdoor Games Front Porch with 4 Adirondack chairs NOTE*There is No Pool Gate
• Pack and Play • High Chair
PARKING: We have a large circular covered driveway parking
HOUSE RULES & IMPORTANT INFORMATION
Please take a moment to read through the following before booking. We want your stay to be enjoyable and stress-free for everyone.
🎉 NO PARTIES OR EVENTS State law strictly prohibits parties or events at this property. This is a residential neighborhood, and we kindly ask all guests to be respectful of our neighbors. Quiet hours are observed from 10:00 PM to 7:00 AM.
The home is equipped with Noise Aware, a noise monitoring device, which measures decibel levels only it does not record audio or video. We will be notified if noise exceeds acceptable limits. Please be aware that violating local noise ordinances carries an initial fine of $2,000.
📷 SECURITY CAMERAS For the safety of guests and the property, we have a camera on the front of the home and back gate for security. There are no cameras inside the home.
✅ RENTAL AGREEMENT and GOVERNMENT ID – REQUIRED This property requires a rental agreement and a government issued ID within 24 hours of booking. Your reservation is not confirmed until verification is completed.
Access will not be provided without successful completion.
As part of verification, guests will be asked to: • Submit a valid government-issued ID • Sign a Rental Agreement and Prearrival Form
The ID must match the primary guest name on the reservation.
⚠️ CANCELLATION POLICY RELATED TO VERIFICATION If you choose not to complete verification, please cancel your reservation yourself within 24 hours of booking to receive a full refund (if eligible under cancellation policy).
Refunds will not be issued for cancellations resulting from a refusal, delay, or failure to complete verification after that window. We are unable to cancel reservations on behalf of guests who did not complete this step.
We appreciate your understanding and look forward to hosting you!
When you stay in any of PHX Stays properties you'll always be stocked with the luxury basics to help you feel right at home! We provide: High speed Wifi, Smart TV's, fully stocked kitchens, complimentary coffee & tea, toiletries, luggage racks and freshly laundered linens and towels. You'll also find a starter pack of toilet paper, paper towels, garbage bags, dish soap, dish pods, and laundry detergent.
Top notch communication, from beginning through the end of your stay. The Lilly is a PHX Stays property.
By booking our home you are agreeing to our house rules.
Need different dates or something bigger? Click on our profile pic to check out our other nearby properties.
CONCIERGE SERVICES: As part of the PHX Stays Luxe Collection, guests also enjoy access to our dedicated Concierge Team. We offer elevated add-ons like custom charcuterie boards, celebratory décor, romantic setups, fridge stocking, and private chef experiences — all designed to turn your trip into something extraordinary. (Advance notice required; fees apply.)
SERVICE PROVIDERS: During your stay, you may encounter service providers who help with the maintenance and upkeep of our home. Below is the schedule. NOTE: days are subject to change
TPT License Number 21420296 STR Permit STR2024-005509
Instalaciones del alojamiento
Piscina/spa
Piscina climatizada
Piscina privada
Internet
Disponible en la casa: wifi gratis
Aparcamiento y servicios de transporte
Aparcamiento en las instalaciones
Cocina
Cafetera y tetera
Frigorífico
Horno
Isla de cocina
Lavavajillas
Microondas
Placa de cocina
Tostadora
Vajilla y utensilios de cocina
Restaurante
Mesa de comedor
Dormitorios
4 dormitorios
Se proporcionan sábanas
Baño
3 baños
Se proporcionan toallas
Secador de pelo
Zonas comunes
Mesa de comedor
Entretenimiento
Juegos
Smart TV
Zonas al aire libre
Parrilla de barbacoa
Patio
Patio cercado
Servicios de lavandería
Lavadora
Lavandería
Espacios de trabajo
Despacho
Escritorio
Silla de despacho
Confort
Aire acondicionado
Calefacción
Mascotas
No se admiten mascotas
Características especiales/accesibilidad
Si tienes algún requisito de accesibilidad en particular, ponte en contacto con el alojamiento con la información que aparece en la confirmación que recibiste al reservar.
Acceso a la entrada bien iluminado
Alojamiento de una planta
Parqué en las zonas comunes
Alojamiento libre de humo
Servicios e instalaciones
Plancha o tabla de planchar
Actividades
Piscina climatizada
Medidas de seguridad
Detector de monóxido de carbono (el propietario ha indicado que hay un detector de monóxido de carbono en el alojamiento)
Detector de humo (el propietario ha indicado que hay un detector de humo en el alojamiento)
Botiquín
Extintor
Cerradura de seguridad
General
Al menos un 80 % de la iluminación procede de LED
Artículos de higiene personal ecológicos
Baños con uso eficiente del agua
Dispositivos de ahorro de energía
Duchas con uso eficiente del agua
Filtros de té y café reutilizables
Reciclaje
Se utilizan productos de limpieza ecológicos
Tamaño de la unidad: 143 metros cuadrados
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Scottsdale
Papago Scottsdale by Reside, Trademark Collection by Wyndham
Registro de entrada sin contacto personal disponible
Edad mínima para realizar el registro de entrada: 21 años
Salida
Salida antes de las 11:00
Instrucciones especiales de entrada
Recibirás un correo del propietario con las instrucciones de entrada y de salida.
La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática
Mascotas
No se admiten mascotas.
Menores y camas adicionales
En este alojamiento se aceptan menores.
Eventos
No se permiten eventos
Fumadores
No se permite fumar
Información importante
Otros detalles
Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario ha indicado que el alojamiento cuenta con un detector de monóxido de carbono.
El propietario ha indicado que el alojamiento cuenta con un detector de humo.
Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, botiquín de primeros auxilios y cierre de seguridad.
Nuestro asociado, Vrbo, gestiona este alojamiento. Recibirás un correo suyo con un enlace a tu cuenta de Vrbo para que puedas modificar o cancelar tu reserva desde allí.
Número de registro de la propiedad STR-2024-005509
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.
Información sobre la zona
Esta casa de vacaciones se encuentra en Camelback East, un barrio de Phoenix. Scottsdale Fashion Square y Biltmore Fashion Park son lugares imprescindibles para los amantes de las tiendas; añádelos a tu itinerario junto a fantásticos parajes naturales como Camelback Mountain y Desert Botanical Garden. ¿Te apetece disfrutar de un evento especial? Puedes buscar el calendario de Chase Field o Mortgage Matchup Center. Ver guía de viaje de Phoenix
Estación de metro de 38th Street - Washington: 7 min en coche
Aeropuerto Internacional Sky Harbor (PHX): a 10 min en coche
Restaurantes
McDonald's
A 3 min en coche
Chick-fil-A
A 19 min a pie
Circle K
A 15 min a pie
Starbucks
A 3 min en coche
Chipotle Mexican Grill
A 3 min en coche
Preguntas frecuentes
¿En Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10 hay piscina?
Sí, este alojamiento cuenta con una piscina. Encontrarás piscinas climatizadas o de otros tipos.
¿Cuánto cuesta alojarse en Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?
A fecha de 5 de jun de 2026, los precios encontrados para una estancia de una noche y dos adultos en Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10 el 9 de jun de 2026 son de al menos 558 €, tasas e impuestos incluidos. El precio se basa en la tarifa por noche más barata encontrada en las últimas 24 horas para los próximos 30 días. Los precios están sujetos a cambios. Selecciona tus fechas para ver precios más precisos.
¿En Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10 se aceptan mascotas?
No, este alojamiento no admite mascotas.
¿Cuál es el precio del aparcamiento en Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?
El alojamiento cuenta con estacionamiento propio.
¿A qué hora se realiza la entrada en Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?
Hora de inicio del registro de entrada: 16:00.
¿A qué hora se realiza la salida en Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?
La salida se realiza a las 11:00.
¿Dónde se encuentra Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?
Esta casa de vacaciones de la zona de Camelback East se sitúa a 1 km de Arizona Canal y a menos de 5 kilómetros de Parque Papago y Papago Golf Course. Tempe Town Lake (reserva) y Camelback Mountain también están a menos de 10 kilómetros.
Comentarios sobre Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10
Comentarios
Excepcional
Todos los comentarios se corresponden con experiencias reales de huéspedes. Solo pueden enviar comentarios los viajeros que hayan reservado su estancia con nosotros. Verificamos los comentarios de acuerdo con nuestra guía de contenidos, y los publicamos todos, ya sean positivos o negativos.
24 comentarios de un total de 26 con una puntuación de 10 - Excelente
10 - Excelente
24
1 comentarios de un total de 26 con una puntuación de 8 - Bueno
8 - Bueno
1
0 comentarios de un total de 26 con una puntuación de 6 - Normal
6 - Normal
0
0 comentarios de un total de 26 con una puntuación de 4 - Mediocre
4 - Mediocre
0
1 comentarios de un total de 26 con una puntuación de 2 - Horrible
2 - Horrible
1
9,8
Limpieza
9,6
Ubicación
Comentarios
Verificado
8/10 Bueno
Mary J.
12 de ene de 2026
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
We loved the location, & the layout of the bedrooms.
Mary J.
Se alojó 3 noches en diciembre de 2025
Verificado
10/10 Excelente
Marc E.
8 de sept de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Awesome!
Marc E.
Se alojó 14 noches en agosto de 2025
Verificado
10/10 Excelente
Craig F.
29 de may de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great location and clean property!
My family of 3 enjoyed staying here at the Lilly and everything was as advertised. Great communication with the property owner throughout the stay, too!
Craig F.
Se alojó 4 noches en mayo de 2024
De un sitio asociado
10/10 Excelente
David H.
31 de jul de 2024
Outstanding
Truly a great property with excellent, customer centricity.
David H.
Verificado
10/10 Excelente
Peri R.
19 de mar de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Roomy Clean and Beautiful
Great place to stay in Arizona. It is roomy, and clean and provides nice amenities like coffee and everything else you need. We appreciated being able to stay in this great rental property. Thank you!
Peri R.
Se alojó 2 noches en marzo de 2025
Verificado
10/10 Excelente
Cindy C.
29 de abr de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Wedding weekend
Great house in a great location! Worked out perfectly for our family.
Cindy C.
Se alojó 4 noches en abril de 2024
Verificado
10/10 Excelente
Rachael K.
14 de may de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Getaway
Stop looking. Great place. You won’t be disappointed!
Rachael K.
Se alojó 3 noches en mayo de 2025
Verificado
10/10 Excelente
Thomas K.
12 de mar de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
5 Stars
We had a great stay. The neighborhood was quiet and pleasant. The property manager was very attentive to our needs. Would recommend!
Thomas K.
Se alojó 3 noches en marzo de 2025
Verificado
10/10 Excelente
Dmitri M.
31 de mar de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Enjoyed stay
Very nice property. Very clean and easy to communicate with host. Nice neighborhood close to shops and canal trail for exercise.
Dmitri M.
Se alojó 5 noches en marzo de 2025
De un sitio asociado
10/10 Excelente
Kevin B.
16 de ene de 2025
Great place !
We have rented from Phx Stays on multiple occasions at 2 different properties. They provide an excellent experience, thoughtful layout and amenities. Great neighborhoods, everything as advertised and more
Kevin B.
Verificado
10/10 Excelente
Robert C.
11 de nov de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Phoenix Wedding
This property was perfect for our situation. It had all the amenities and space we needed. The home was conveniently located in a nice, quiet neighborhood.
Robert C.
Se alojó 4 noches en noviembre de 2023
Verificado
10/10 Excelente
Kristen L.
2 de mar de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Wonderful House
Super clean, has everything.
Kristen L.
Se alojó 2 noches en enero de 2024
De un sitio asociado
10/10 Excelente
Audri K.
1 de feb de 2024
Great spot!
Second year we’ve stayed here for our annual girls’ weekend. Comfortable and terrific location. It’s beautiful and very well maintained. The hosts are great! Easy from start to finish!
Audri K.
Verificado
10/10 Excelente
Audri K.
1 de feb de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Awesome spot to hang out!
We thoroughly enjoyed the house, neighborhood was terrific and host was lovely. It was just as advertised and more. Highly recommend for a group get together anytime!
Audri K.
Se alojó 2 noches en enero de 2023
Verificado
10/10 Excelente
Pamela H.
18 de oct de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Perfect Spot
The home was lovely and well appointed. The location fit in well for our Phoenix plans and accommodated our group well. Host was very accessible for any questions. Pool was a bonus and the neighborhood was well kept and quiet.
Pamela H.
Se alojó 2 noches en octubre de 2024
Verificado
10/10 Excelente
Elizabeth T.
27 de mar de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Perfect Property
We loved this house so much, and look forward to staying there again some day. It was so clean and well-appointed, and was just like in the photos. Property managers communicated well, answered our questions promptly.
Elizabeth T.
Se alojó 4 noches en marzo de 2024
De un sitio asociado
10/10 Excelente
Michelle T.
8 de oct de 2023
Best house ever!
Wow! We had an amazing stay at the Lilly! The house is absolutely gorgeous and the layout is perfect with all the bedrooms and bathrooms. The backyard is heavenly with so much space and the perfect size pool! This was really the best place we’ve ever stayed in AZ. Being in Arcadia was amazing and so close to everything. We can’t wait to be back!
Michelle T.
Verificado
10/10 Excelente
Shakari D.
21 de sept de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Wonderful gem!
Nice neighborhood and this place had everything!!! From coffee to laundry soap...spices, cooking supplies. Beds were very comfy and linens were top of the line.....Really so well done and perfectly equipped. Super friendly hosts! I can't recommend enough. Will definitely be back!
Shakari D.
Se alojó 2 noches en septiembre de 2023
Verificado
10/10 Excelente
Toni C.
12 de jul de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Very nice house
The cleanliness was the best of any VRBO property we have rented. It was nice to have 2 bedrooms with ensuites for me and my sister. The kitchen and bathrooms were well stocked. The neighborhood was established and felt very safe. We enjoyed the backyard and appreciated the covered area with the fan as it was very hot there! Very nice and communicative owner!
Toni C.
Se alojó 4 noches en junio de 2024
Verificado
10/10 Excelente
Ginger A.
11 de may de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Lovely, comfortable home
Such a great getaway with the family. My whole family met in Phoenix to celebrate my nieces graduation from law school. Jackie was very responsive whenever I had any questions. Also, at the last minute, she was happy to allow my dad to join our already big group. Everything was clean, organized, and comfortable. I’m so happy we ended up at this property.
Ginger A.
Se alojó 4 noches en mayo de 2024
Verificado
10/10 Excelente
Brian G.
23 de ene de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Beautifully appointed home in convenient, established neighborhood
The Lilly met all of our needs for this trip. We spent a great family day by the pool. We cooked some foodie meals in the well-appointed kitchen. Hung out in the living room for games, movies and conversation. Jackie is a generous host. Beds linens decor lighting etc is all on point. We also loved the proximity to the airport, Scottsdale, Phoenix and many good restaurants
Brian G.
Se alojó 4 noches en enero de 2024
Verificado
10/10 Excelente
Bonnie L.
27 de nov de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great location, extra charge for heated pool
Outstanding house, kitchen, rooms etc. Beautiful back yard. Only weird thing is first line advertises house w heated pool but requires extra charge to turn heat on. Wasn’t expecting that. Great for families and easy to cook in well laid out kitchen
Bonnie L.
Se alojó 5 noches en noviembre de 2023
Verificado
10/10 Excelente
Kelly P.
11 de jul de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Definitely coming back!
If you're looking for the perfect getaway in Phoenix, look no further than this stunning five-star! Our 2 week stay was nothing short of spectacular. The moment we walked in, we were greeted by a beautifully decorated interior that perfectly blended modern comfort with a touch of desert charm. The spacious living area was ideal for relaxing after a day of exploring, and the kitchen was fully equipped with everything we needed. Each bedroom was a serene retreat, offering plush bedding and ample space, making it feel like a home away from home. One of the highlights was the private outdoor space, complete with a sparkling pool and a cozy seating area perfect for evening gatherings under the stars. The location was also unbeatable, just a short drive from breathtaking hiking trails and vibrant downtown attractions. The hosts were attentive and went above and beyond to ensure our stay perfect. We truly can't recommend this rental enough; it exceeded all our expectations and made for an unforgettable vacation. We can't wait to return!
Kelly P.
Se alojó 12 noches en junio de 2025
Verificado
10/10 Excelente
Ann M.
8 de abr de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Perfect Arcadia Location
Lovely property in Arcadia that was perfectly close to everywhere we needed to go for a wedding at The Royal Palms Resort. VERY clean, and enough space for everyone not to feel crowded. The pool is lovely, not too shallow or too deep, and everything was easy to find/use. Our only glitch was needing to send photos of a broken shelf to our host but we got that all sorted quickly. It would be a great place to stay with children as well with two trundle beds plus bunk beds. Minutes from the Phoenix Zoo and Botanical Gardens, Sky Harbor, and food galore. Definitely recommend.
Ann M.
Se alojó 5 noches en abril de 2024
Verificado
2/10 Horrible
Stephanie P.
5 de mar de 2025
Aspectos negativos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Poor Communication & Lack of Transparency
We had to cancel our stay last minute due to a family emergency and immediately contacted both the owner and VRBO. Acknowledging that we were outside the cancellation policy, we inquired about rebooking for a future date with minimal penalty. The staff indicated that this might be possible and advised us to cancel the stay. However, I was unable to do so through the app and notified the host, who directed me to contact VRBO. VRBO confirmed they had emailed the host regarding the cancellation.When we later attempted to rebook, we were offered a 10% return client discount off the published price. Upon follow-up, the owner stated they had never received the cancellation. VRBO confirmed the email had been sent, but the staff did not acknowledge this. As a result, the stay was never officially canceled, and the owner lost the opportunity to rebook the property.While we understood the cancellation policy, the initial communication suggested some flexibility, which was not ultimately honored. Disappointing.