4/10, Deficient
Angela Paige, Granbury
Viatge en parella
2 d’ag. de 2025
Què li ha agradat: Neteja
Què no li ha agradat: Comoditats
Members beware… If you’ve grown accustomed to the excellence, services, and amenities of the Iberostar JOIA brand, this is NOT the same level Addressed concerns with property staff, membership, and PR person - each time met with “it’s different in Aruba.” Felt like a bait and switch situation.
PROS:
- Beautiful facility - much still under construction, overall nice and clean
- Italian restaurant and breakfast buffet wonderful. Only one other restaurant open near the beach/street.
- Staff very friendly and helpful across property!
CONS:
- NOT Adult only as with other JOIA
- NOT all inclusive. Had to pay for services/foods/drinks always included at other JOIAs. Basic liquors were charged and not “included” in membership benefits
- No designated member area on the beach. Made reservation for beach first day, upon arrival they had no idea n had to wait for chairs to be set up. Kevin took great care to bring drinks/food, but took forever (not his fault) bc beach is across busy street from resort.
- Beach area is public and people set up tents/chairs directly in front of you closer to water
- Designated pool member area overrun with nonmembers. No dedicated staff serving members at the pool area. Had member concierge waitress running back and forth to care for everyone.
- Spa not properly staffed to allow for member services while there
Overall, not five star resort. If they merge other JOIA services/amenities with the beauty of the property, this could be a special place.
Angela Paige
Estada de 4 nits (jul. 2025)
