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"There was no staff at the front desk unless I called. Although the facility was old, all the equipment was in good working order."

"what a lovely place. very pretty, great location. the service and staff there is wonderful bordering on magical. this was our first trip to Japan and we were so happy to have chosen hotel traumerie... "

"施設内は清潔で、夕食を2晩頼みましたがコースの日替りで美味し頂く事が出来ました。"

"Amazing property! Loved the onsen and family owned feel. "

"高齢の両親を連れていたので、宇奈月駅とホテルの送迎はとても助かりました。お部屋も広く、窓からの眺めも最高でした。また、施設全体も清潔で気持ち良く過ごすことができました。"

"良かったです"

"The staff are friendly and ready to assist. The house is equipped with digital security system, has floor heating, and most importantly, it's clean with well-maintained appliances. I would highly recommend this place to friends and relatives visiting Nagano."

"Wonderful place to stay with excellent food and hosts! "

"Beautifully decorated hotel. Friendly staff. Would definitely stay here again for my future autumn/winter holiday!"

"I visited Hakuba Sun Valley with my partner and 2 children and we LOVED it! The location is amazing, directly opposite the chair lift, and the staff were helpful, friendly and attentive. We will definitely be staying here again next season!"

"Fantastisk service! Verten kjørte oss til bussen ved avreise da vi hadde trøbbel med å få tak i ledig taxi. Veldig koselig område, samt praktisk med shuttle bus om man skal på ski. "

" 満足でした。"

"Amazing, has to be the best place to stay in Hakuba"

"Nice place with a wonderful view"