Viatges a Nord d'Arizona

Sehr große Zimmee mit Kühlschrank und Safe. Sehr gut Matratze und großes Bett.

The suite was so beautiful! Only thing is there's no fridge to store your food (it's a $30 charge to get one) and no microwave to warm up leftovers. The suite bathroom is very visible to the Bedroom area. The entire wall is a glass window. Thankfully they have curtains you can pull across. The sand pool was so fun. I think the swimming pools are about 4ft deep only. Swimming hours were 10am to 6pm which was sad. I really wanted to get in the water at night but it wasn't allowed. The entire place is beautiful and refreshing.

Bird dropping on steps and door entry way. The pull out bed was broken. Telephone call placed on hold for more than twenty minutes by front desk staff. After twenty minutes the call would disconnect or staff will ask to call back "we are helping customers."

Check in was great - they accommodated our early arrival and gave us an extra hour at check out (very appreciated). Room was nice; however, we found some housekeeping issues and although they sent someone quickly to address, the person didn't thoroughly address which left us feeling like they don't have great attention to details and we had to complain again. Loved the location - walkable to everything and we used the attached mall to cut through to the Blvd. Pool was just ok. We rented a cabana one day and they ended up putting the steel drum entertainer immediately next to our cabana that had open walls. There was no way to enjoy the cabana or hold any type of conversation. I think that should have been told to us upfront about this arrangement or we should be discounted the hours he was playing. We also rented a day bed another day. Poolside service was lacking both of these days - we had to go the bar multiple times to order drinks/food as a server couldn't be located. The pool seemed dirty - was surprised they don't clean nightly. Liked the Starbucks in the lobby. Staff was very friendly. No sales pressure whatsoever. Would consider the Elara again but not dying to go back.

Tout était parfait ! Personnel au top ! Belle piscine…chambre très propre !