Checking in was difficult and the property appeared poorly maintained. I encountered issues such as bed bugs and a large spider behind the frame. The toilet paper was not properly replaced, just left in the bathroom, and the carpet was damp and had a noticeable moldy smell. Overall, the property did not feel well cared for.
The atmosphere was quite unsettling, as there seemed to be very few to NO guests, giving it an abandoned feeling. MOST OF ALL, the female staff member we interacted with was not welcoming and displayed poor customer service — simply handing over the keys without any warm greeting or assistance. Upon check-out, guests are instructed to leave the key inside the room without any formal process.
Overall, the experience was disappointing, and I would not recommend this property to others.
PROS: near to the falls and restaurants
Easy parking but with charge .
