Both the hotel and Expedia were working together to scam its customers.
It started with an advertisement showcasing a room at the Embassy Suites, on Expedia.
After I had paid, within minutes I had headed to the Embassy Suites where I found out that the hotel room that was purchased was at another hotel, the Empress Inn.
Here, I called the Empress Inn to cancel my booking, within few minutes of booking, and was told in order to cancel I would have to have Expedia cancel the booking.
Upon contacting Expedia, I was told they were unable to cancel unless the hotel would cancel it, where they stated they had trouble contacting the hotel. I then asked them again to contact the hotel as I was just off the phone with them, they then miraculously where able to contact the hotel and stated that even though it had been a couple of minutes of booking that they were unable to cancel it.
I then went to the Empress to speak with its staff, they just stated it was out of their hands and that we should continue contacting Expedia.
They also stated this has happened before with Expedia and that we should be more firm with them.
They were just passing the blame onto each other, with no accountability.
The had falsely advertised a room at Embassy Suites, using a picture of their rooms, for a room at the Empress Inn.
To add, a room at the Empress Inn costs 77 (with tax) CAD, and I was charged with Expedia 94 (with tax)CAD.
