2/10, Horrible
Jocelyn
11 d’ag. de 2025
Què li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
I'm giving this hotel 1 star overall because they really got me messed up. They held A LOT of my money and I still don’t have a clear reason why. First room had a cracked bathroom ceiling, water literally dripped on my head while brushing my teeth. The cabinet over the fridge was off its hinge. Engineer and front desk woman was awesome in moving me to a new room, but no one should’ve been given that room. I’ve been a loyal Expedia member for over a decade and always book in advance expecting to only pay for incidentals and destination fees. Instead, I was charged $280 the first night, $151 the second, and $100 more on my checkout day — that’s $531 in holds for a 3-night stay! I was told the second charge was a “mistake” and that incidentals were supposed to be $100/night, charged each night, but I was mistakenly charged upfront. I was fine with that — I'd be paying it anyway, but the extra charges made no sense. I had a $650 budget and this blew past it. Only the manager could give answers, and he assured me my card would be removed from the system. Clearly not, since another $100 hit my account after checkout today. I had an $87 bar tab, but they already held $151! The “use it or lose it” destination fee pushes you to spend at the bar, which then triggers more holds — it feels like a setup. Positives: Staff were excellent (10/10), food was great, bed was comfortable, but the elevators were consistently dirty — never seemed to be cleaned. I won’t stay here again. Stressful.
Jocelyn
Estada de 3 nits (ag. 2025)