Viatges a Munchhausen

This hotel was clean and very close to the train station, however the staff was so rude when we arrived and that pretty much set the tone for our three night stay. We had two rooms on the second floor and one had a decent bathroom, the other bathroom was large enough for one person to stand in it between fixtures. It appeared the management was trying to upgrade flooring and our room had a textured plastic style tile that was giving off an odor. The same tiles were on the steps outside our room and others complained about the smell as well though that may subside with time. They told us we didn’t get breakfast, which expedia said we had for one day of our stay. Would not stay here again.

WHAT A DISAPPOINTMENT! I had stayed in this hotel twice before and found it good value for money though i always found the reception staff could do with better training to be more professional. This time, we needed to leave a day earlier than planned and i informed the staff two days prior. Given this was not a prepaid booking, i knew i could make the change, I asked the male receptionist if i could have a confirmation of the change and he said there was no need as he had made the change in the booking. On the checkout day, i had to leave for a meeting so my husband checked out. He was charged for the entire stay including the day that we had cancelled. I immediately sent an email to the hotel manager who told me that as this was a prepaid booking, there could be no changes and that there was no note in the system made by the reception staff previously. I responded immediately telling him his facts were incorrect and that if it was a prepaid booking, there would have been nothing to pay on checkout and provided evidence as proof. I have received no response and no refund. I have since emailed twice more and had no response. This is both unprofessional and dishonest behaviour and their refusal to respond is very poor. Perhaps they think the €120 overpayment is a win but they have lost a very loyal customer. I will never stay there again.

Merci au personnel pour cet accueil, leurs sourires et gentillesse! On aime la déco stylée, la propreté, le lit hyper confortable avec plusieurs sortes d’oreillers, la clim et le calme. Petit déjeuner avec du goût 👍