2/10
The rooms are advertised as soundproof, this is the reason I booked at the Burke and Wills and they had a pool, the rooms are in-fact not sound proof! Complete false advertising and robbery, we didn’t get to sleep until after 3:30am after the buffs club across the road closed, I asked to change rooms the next morning as we were booked in for a 2 night stay, I was advised by Carrol ‘it is our fault for arriving late’ and ‘it's mount isa what do you expect’, some training in customer service would be beneficial, I bumped into the guests in the room next to us in the morning and they had a horrible sleep aswell, the pool was also closed. . I will never be staying here again, mould in the shower, someone else’s towels hanging in bathroom on arrival, a rude robbery.
Alarna
Estada de 2 nits (març 2025)