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Sandcastles Beach Resort

Allotjament de 3.5 estrelles

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Opinions

5,6 sobre 10,

Serveis populars

  • En una platja privada
  • Piscina
  • Spa
  • Aparcament inclòs
  • Wifi gratuïta
  • Restaurant
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Ocho Rios
  • Piscina
  • Cuina
  • Aparcament inclòs
  • Wifi gratuïta
6.0 de 10, 560 opinions
Preu actual: 100 €
taxes i impostos inclosos
29 de maig - 30 de maig
Fisherman's Point Resort
Comparar allotjaments semblants

Polítiques

Entrada

Hora d'inici del registre d'entrada: 15:00. Hora de finalització del registre d'entrada: 17:00.
Registre d'entrada sense contacte
Edat mínima per fer el registre d'entrada: 18 anys.

Sortida

Hora límit per al registre de sortida: 11:00.
Registre de sortida sense contacte

Instruccions especials d’entrada

Aquest allotjament ofereix un servei de trasllat des de l'aeroport (poden aplicar-se recàrrecs); els clients han de contactar amb l'allotjament 48 hores abans de l'arribada mitjançant la informació inclosa a la confirmació de la reserva
L'horari de la recepció és el següent: 07:00-17:00, cada dia
La recepció compta amb personal durant un horari limitat
Aquest allotjament no permet fer l'entrada fora de l'horari establert
La informació proporcionada per l'allotjament pot estar traduïda mitjançant eines de traducció automatitzada

Mètodes d’accés

Recepció (horari limitat) i recollida de claus

Animals de companyia

No s'admeten animals de companyia.

Nens i llits addicionals

En aquest allotjament s'admeten nens
No hi ha llits addicionals disponibles
No hi ha bressols disponibles.

Formes de pagament de l’allotjament

Informació important

Taxes

Els següents càrrecs es paguen a l'allotjament i poden incloure els impostos aplicables:

  • Càrrec pel servei de neteja: 30 USD per allotjament i per estada
  • Taxa de servei: 10 %

Hem inclòs tots els càrrecs que ens ha proporcionat l'allotjament.

Extres opcionals

  • Càrrec per l'esmorzar complet: entre 10 i 20 USD per persona (preu aproximat).
  • Càrrec pel servei de connexió amb l'aeroport: 170.00 USD per vehicle l'anada i la tornada.
  • Hi ha servei de neteja disponible amb un recàrrec.

És possible que la llista anterior no sigui exhaustiva o que els impostos no hi estiguin inclosos. Els imports poden variar.

Informació indispensable

Aquest allotjament està gestionat per un amfitrió professional, de manera que el seu oferiment va lligat a la seva professió, empresa o activitat comercial.
En funció de la política de l'allotjament, pot aplicar-se un recàrrec per persona addicional.
En fer el registre d'entrada, és possible que calgui presentar un document d'identitat oficial amb fotografia i una targeta de crèdit o dèbit, o bé abonar un dipòsit en efectiu, per cobrir qualsevol despesa imprevista.
Les sol·licituds especials no es poden garantir i estan subjectes a disponibilitat en arribar; poden aplicar-se recàrrecs.
El nom que figuri a la targeta de crèdit utilitzada en fer l'entrada per abonar les despeses addicionals ha de coincidir amb el nom principal de la reserva
Aquest allotjament accepta targetes de crèdit; no s'accepten pagaments en efectiu.
Es poden fer transaccions sense efectiu.
Aquest allotjament té espais exteriors, com ara balcons, patis i terrasses, que poden no ser adequats per a nens; si tens cap dubte, et recomanem que et posis en contacte amb l'allotjament abans de l'arribada per confirmar que et puguin assignar una habitació adequada
Si cancel·les la teva reserva, estaràs subjecte a la política de cancel·lació de l’amfitrió. D’acord amb la normativa de la UE relacionada amb els drets dels consumidors, els serveis de reserva d’allotjament no estan subjectes al dret de desistiment.

Informació addicional

Aquest allotjament no disposa d'ascensors
Es prohibeix l'entrada a l'spa als menors de 16 anys

Preguntes freqüents

Sandcastles Beach Resort té piscina?

Sí, aquest allotjament té una piscina a l'aire lliure.

Sandcastles Beach Resort accepta animals de companyia?

No, no es permeten animals de companyia a l'allotjament.

Quant costa aparcar a Sandcastles Beach Resort?

L'aparcament sense assistència és gratuït en aquest allotjament.

A quina hora es fa el registre d'entrada a Sandcastles Beach Resort?

Hora d'inici del registre d'entrada: 15:00. Hora de finalització del registre d'entrada: 17:00. No és possible fer el registre d'entrada fora de l'horari establert.

A quina hora es fa el registre de sortida a Sandcastles Beach Resort?

Registre de sortida: 11:00.

Sandcastles Beach Resort ofereix un servei de connexió amb l'aeroport?

Sí, hi ha un servei de connexió amb l'aeroport (cal sol·licitar-lo). S'aplica la taxa següent: 170.00 USD per vehicle.

On es troba Sandcastles Beach Resort?

Aquest complex turístic per a famílies és a Ocho Rios, a pocs passos de Parc del Riu Tortuga i Taj Mahal Mall. Cascades del riu Dunn és a 3,5 km de distància.

Opinions

Opinions:

5,6

6,0

Neteja

8,4

Ubicació

5,8

Personal i servei

5,8

Estat de l’allotjament i instal·lacions
Puntuació 10: Excel·lent. 9 de 56 opinions
Puntuació 8: Bo. 14 de 56 opinions
Puntuació 6: Acceptable. 5 de 56 opinions
Puntuació 4: Deficient. 10 de 56 opinions
Puntuació 2: Horrible. 18 de 56 opinions

Opinions

Verificada

8/10, Bé

Kai

Què li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
The rooms are like private apartments, convenient for a short stay. Very clean and friendly staff members. The professionalism was great.
Estada de 3 nits (jul. 2025)
Verificada

10/10, Excel·lent

Paul

Què li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions
I liked the friendly staff and the convenient location, was right on the beach
Estada de 4 nits (març 2023)
Verificada

8/10, Bé

Dave

Què li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions
Everything at Sandcastles was good Expedia make the check in experience terrible but that is not on the resort.
Estada de 2 nits (març 2025)
Verificada

10/10, Excel·lent

Berchum

Què li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
Our apartment was clean and nice 👌 fully equipped. I would definitely stay there again. I also liked how everything outside are in close proximity to the property.
Estada de 4 nits (jul. 2024)
Verificada

2/10, Horrible

Cordania

Què no li ha agradat: Neteja, estat de l’allotjament i instal·lacions i comoditat de l’habitació

Bad experience

I did not get the room i paid for, i paid more for a 1 bedroom and got a studio. The shower didnt work properly, the toilet didnt work properly, the wifi didnt work and there was no microwave which i need with a toddler. The staff was friendly and helpful The outdoor property was nicely kept
Estada de 2 nits (jul. 2025)
Verificada

10/10, Excel·lent

loraine

Què li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
clean quiet
Estada de 3 nits (set. 2023)
Verificada

10/10, Excel·lent

Yvonne

Quiet, however, since there are no elevators, help with our suitcases would be nice
Estada de 7 nits (jul. 2023)
Verificada

10/10, Excel·lent

Sadian

Què li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
Everything was great, didn't like that my room didn't have a bigger couch or a sleeper couch
Estada de 7 nits (ag. 2023)
Verificada

4/10, Deficient

Viatger verificat

Què no li ha agradat: Neteja, estat de l’allotjament i instal·lacions i comoditat de l’habitació

Friendly staff, filthy room all over.

The front desk staff was great. The room was the most disgusting room I had ever seen. I left the hotel after 1 hour and checked into another hotel. I could not breathe with the bleach scent and definitely did not want my skin to tough anywhere in that room.
Verificada

8/10, Bé

Ellen

Què li ha agradat: Neteja, comoditats
It was a nice quiet and great location property. The apartment had issues: The stove only had 1 of 4 burners that worked call for maintenance and the guy had no clue as to how to fix it and he never came back. There was a leak from under the wall to the next unit. The balcony was rusty and the doors were very worn and hard to close. Front desk service needs work, training or a means of ingo that connects with the online reservation portal. Expedia did not give me the owners name or apartment number when I booked. The property had to research an available unit for me. The cleaning representative that I had was very friendly and made sure I got items of linen and help for the unfixable stove.
Estada de 5 nits (març 2025)
Verificada

2/10, Horrible

Viatger verificat

Què no li ha agradat: Neteja, personal i servei, estat de l’allotjament i instal·lacions, comoditat de l’habitació
They over booked the place when I got there the receptionist ask for my name and after that she simply told me there’s no reservation for. I then called the booking number several time before I get a text saying “ I’m driving will contact the front desk” Approximately 47 minutes later I was then told by the front desk that my reservation has been moved to another hotel. When I drove over to the new hotel I was then told that there’s no rooms available except for one night stay at another hotel. I booked for Two night stay at a decent location and after an extensive wait time to be checked in I was offer 1 night stay at a location which didn’t seems safe in my opinion. I requested a refund on the 27th December 2024 and still haven’t been contacted by anyone
Estada de 2 nits (des. 2024)
Verificada

2/10, Horrible

Lakisha

Què no li ha agradat: Neteja, personal i servei i comoditats
This place should not be listed on any booking site. Only as air b & b’s. I picked this place because of the location and amenities, Ocean front with a stove and close to bars and restaurants. Unfortunately I was not able to check in at the location. This place is not a resort! No computer and no way to contact or locate your reservation. This information should be listed and noted by Expedia prior to my arrival,So I was stranded in Jamaica on my birthday, out of the country, with no where to stay. An Expedia representative did assist me, in finding a new location. I was so anxious I agreed to the first location. Which meant I didn’t get the stove, beach front, and location to certain restaurants that I had planned my trip around. Did I mention it was my birthday. Ok. I did contact sandcastle the day before to let them know my flight arrives at 5pm, so I wanted to know how to check in. He said, “as long as you’re here by 10pm, you should be fine.”I arrived around 9:40pm. And yes, the young lady at the desk left at 10pm. Which meant I had to go find somewhere else to stay. I ended up staying at Sago Palm, which was a really nice hotel. To this day, 1/28/25, I still haven’t heard anything from sandcastle 6 days after my check in date. I am doing everything in my power to remove this place as a resort location. This should be illegal, it’s definitely scam likely! I’m not saying your experience will be the same, just make sure you get an exact address before you head to Jamaica.
Estada de 4 nits (gen. 2025)
Verificada

6/10, Acceptable

Melvin

Què li ha agradat: Estat de l’allotjament i instal·lacions
Què no li ha agradat: Neteja, comoditats
Overall i enjoyed my experience but lighting of the rooms could be improved except for the bathroom.
Estada de 6 nits (jul. 2024)
Verificada

2/10, Horrible

Paula

Què no li ha agradat: Estat de l’allotjament i instal·lacions
There was no hot water in the unit. No water coming out of the hot water spigot. Mildew on walls in the unit. I was unable to shower and no staff on site up to noon time to fix the problem.
Estada de 2 nits (abr. 2024)
Verificada

4/10, Deficient

Jheanell

Què no li ha agradat: Neteja, estat de l’allotjament i instal·lacions
Sandcastles is in a great location and is a good property if you are looking for something outside of the typical marble resort. The security staff and gate staff were wonderful and personable. The unit we stayed in was awful (some are privately owned and rented, some are owned and rented by the resort. I don't know which one ours was). The kitchen was terrible, very little in the way of cookware and some of the dishes were cracked and broken. There were no glasses available , just plastic that had seen better days. Not even a sharp knife or pair of scissors available. The twin beds only had a sheet, I had to use one of our towels to cover my kids. This was extra annoying as we only got a couple of towels to begin with, which were never replaced because the room was never cleaned. We requested bath mats but they never came. This property has so much potential, it's too bad that our experience was in apartment D7.
Estada de 3 nits (febr. 2024)
Verificada

6/10, Acceptable

Coralee

Què li ha agradat: Estat de l’allotjament i instal·lacions
Què no li ha agradat: Personal i servei
No one knows what is going on. Check in was a nightmare. They didn’t have enough towels and wash clothes in the room.
Estada de 2 nits (febr. 2024)
Verificada

4/10, Deficient

Eartha

Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
I stayed at the property 11/24 - 27. I have not seen a housekeeper in those 4 days. I had to live with the garbage and dirty linnen. Thank G-d i was alone. The backdoor and windows were closed BUT NOT LOCKED! I didn't realize untill the next day that it was a sliding door. The apartment is on the ground floor. Anyone could have opened the door and window and enter the apartment while i was asleep on Friday night. That is unacceptable!
Estada de 3 nits (nov. 2023)
Verificada

4/10, Deficient

Garnett

Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
I stay at sandcastle in the pass and it was wonderful The property is too old and dirty, mold in bathroom ceiling and dirt by the window. I stayed in A6 , really needs upgrade and redo.
Estada de 4 nits (oct. 2023)
Verificada

2/10, Horrible

Viatger verificat

Què no li ha agradat: Neteja, personal i servei, estat de l’allotjament i instal·lacions, comoditat de l’habitació

Stay away

Wouldn’t recommend. Beat up and poor quality. service is even worse. A lot of issues to get on the beach even though it’s right next door. Stay away
Estada de 2 nits (ag. 2023)
Verificada

2/10, Horrible

CANUTE

Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
THE CHECK IN AND OUT PROCEDURE WAS AWFUL; THE ROOM WAS DIRTY,HARDLY ANY LIGHT IN THE ROOM, BULBS MISSING. ITEMS MISSINGFROM THE KICHEN THE WOMAN MANAGER AND FRONT DESK STAFF TELL LIES, THERE SHOU'LD BE IN PRISON. THE ROOM IS NOT FIT FOIR A DOG. TRAVELOCITY WI LL GET A BAD REVIEW BECAUSE OF THIS SO CALL HOTEL, VERY NASTY. THE WAS NOT EQUIPT AS ADVERTISED. THE JAMAICA GOVERNMENT SHOULD CLOSED DOWN THIS DIRTY PLACE. I AM TALKING TO MY LAWYER ABOUT REPORTINGF THE MANAGER AND STAFF TO LOCAL GLEANER NEWS PAPER. NO STANDBY GENERATOR, I HAD TOI CUT MY STAY SHORT, I LOST MONEY THE PLACE IS NO GOOD. I WOULD NEVER RECOMMEND THIS PROPERTY TO ANYONE. TRAVELOCI TY SHOULD DROP THEM, BAD REVIEW REGARDS CANUTE SIMPSON
Verificada

4/10, Deficient

Marjorie

Què no li ha agradat: Personal i servei
The property is convenient to shopping. Housekeeping was unimpressive
Estada de 4 nits (jul. 2023)
Verificada

2/10, Horrible

yolanda

Què no li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions
This place has gone downhill. Should've listened to the transportation driver who shared horror stories from other guests who stayed here.
Verificada

2/10, Horrible

yolanda

Què no li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions
They do not answer calls nor text messages. No housekeeping services at all. Mold on the bathroom ceiling and sink. Missing lightbulbs in every room. Front desk sends messages also withoutaresponse. I will never return.
Verificada

4/10, Deficient

RICHARD

Què li ha agradat: Neteja
Què no li ha agradat: Personal i servei, comoditats i estat de l’allotjament i instal·lacions
Unable to get any assistance with any needs. Staff was not friendly Needed toilet paper and was told manager would send someone. No one ever came. We had to get t paper from our family member who was staying there. Unacceptable. They never removed dirty towels daily even though we were told they would. Staff not friendly
Estada de 4 nits (febr. 2023)
Verificada

2/10, Horrible

Cecelia

Què no li ha agradat: Personal i servei, comoditats i estat de l’allotjament i instal·lacions
When we arrived at Sandcastle Resort in the evening, we couldn’t see the property well as it was dark. However, in the morning when i opened the curtains, I realized we hadn’t gotten the ocean view room that we booked, instead, we had a view of the parking lot. I spoke with the young woman at the desk and was told she would have to contact the owner and let the owner know the situation and then call us back; she never called back and the owner never called. When we returned to the desk and asked again about our room (no one at the desk answered our calls), we were told the owner didn’t have any ocean view rooms available. I asked it another owner had an ocean view room and what could be done to remedy the situation; I was told there was nothing they could do. On the third day, we asked to have our room cleaned and the housekeeper (who was lovely) said she never received the message so the room wasn’t cleaned. The bottom line is: customer service was lacking, we didn’t get what we paid for and the cleanliness of the premises was less than desired so Expedia found another property for us. It was not the way we wanted to begin our stay in Jamaica. I would not stay at Sandcastle Resort in the future and I would not recommend It.