The customer service was excellent. A fellow by the name of Chris checked me in, and he was pleasant, professional, and efficient. He also said to see him or anyone at the desk if I needed anything before going out and buying it, because there is a chance they may have it (for example, a phone charging cord & adapter). I didn't need anything additional. The room was clean and the place is right on Ocean Drive. This hotel is historic and has been seen in many movies and TV shows, from "Scarface" to "Miami Vice," so it was fun staying in a place I've seen many times in media. Unless you get a room on the front wall, the only view you have will be of the building next door, which is fine if you are the type who does not spend much time in your hotel room.