2/10, Horrible
Carmen
Viatge en parella
6 d’ag. de 2025
Què no li ha agradat: Personal i servei, comoditats i estat de l’allotjament i instal·lacions
I thought this was a five star hotel it wasn’t. The bed was hard and the towels felt like sandpaper.Towels felt like we were a SuperEight motel and bed horrible at a five star price. The shower would only work on super hot. My husband had to use the bathroom and there was no toilet paper in our room. I called down to front desk and it took them 20 minutes to bring up some and they only brought one we were there for five nights. Why no extra toilet paper no where.We had a noise refrigerator and we couldn’t get any sleep and oh top of that they had a cheerleading convention kids everywhere not the kind of vacation we wanted. Couldn’t use pools or get chairs to sit in by the pool no matter how early we went about 70 people in each pool. We contacted manager and she made it seem like it was our fault that the we didn’t inform her we told the maid.It was a horrible experience and I have videos of the refrigerator and the trash that was left outside our room for two days with date stamps. I feel like we were robbed of a nice vacation and manager only took off resort fees and continued to try and make us at fault. How can a nice five star hotel run out of toilet paper and have you wait 20 minutes for it?
Very unsatisfied customer
Carmen
Estada de 5 nits (jul. 2025)
