2/10, Horrible
Kristen Day
Viatge en família
18 de jul. de 2025
Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
This place was an overpriced disappointment. I booked it for a friend, who is blind, and was visiting Malaga with her 2 daughters. Despite several advance communications confirming arrival time & number of guests, nobody was at the property at the agreed-on time to let them in. Guillermo, the representative, said only 2 people were booked despite the booking that it was for 3 people, and there were insufficient beds. The AC didn’t work properly and leaked. The furnishings were worn (broken chairs, stains), and it had a musty smell. When my friend said they would spend only one night there and wanted to move elsewhere, she was bullied and treated rudely by Guillermo. He said she would have to pay for the full 5 nights if she left early. The lady who later came to “fix” the AC brought a credit card machine and charged her for 2.5 nights, saying the rest would be resolved the next day. After waiting a long time for Guillermo to arrive at a small office in the morning, Guillermo said she had gotten a “great deal” since he was not charging full price for 5 days. So they had to pay for 2.5 days for one uncomfortable night. As a woman and as a friend of a woman who is blind, I am deeply offended by the way this man treated a person with disabilities and her daughters, ruining part of their stay in Malaga. I am willing to go public with this situation. Think twice before booking here.
Kristen Day
Estada de 5 nits (jul. 2025)
