2/10, Horrible
Michela, South Pasadena
24 de juny de 2025
Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
My room was not ready even though I arrived after check-in time. They said it would take 10-15 minutes. An hour later I asked and my room was ready. Magically. Then the power went out which was unfortunate but I got stuck in between emergency doors. I got no help. I walked down three flights of stairs in the dark it was so dangerous. There were no signs no lights no safety measures. It was scary and I almost fell. The doors towards the lobby were closed I had to go out to the street in an alley and then get back to the lobby. By walking around the corner by the trash cans. I have major health issues I have handicap placard but busses were blocking all the handicap spots. The room had a portable AC unit but nobody told me ahead of time. The window was open to have the unit work out the window. The room was on the street - exit of a freeway, it was really loud all night. There is a bar and some sort of truck work going on. It was so loud. I asked to speak to a manager they said they would call me asap it is four days later no manager. I spoke to the front desk they were not helpful. Yet charged me for upgrade. And cleaning crew spoke about me in the hall, I speak spanish. I understood it all. I was told $35 fee waived for waiting an hour but no discounts on bill, not shocked There is supposed to be breakfast/food but restaurant is roped off. I am not sure what the resort fee is for, no AC, no pool, no food, no parking, no working fridge, no nothing. Will never be back!!
Michela
Estada d’1 nit (juny 2025)