6/10, Acceptable
RSR
30 de jul. de 2025
Què no li ha agradat: Neteja
The condo and location were beautiful. We were not happy with the cleanliness or communication during our stay. The sheets on the pull out couch were very dirty along with the spare sheets/pillow cases in the closet. There were actual crumbs and makeup all over the sheets. There was a half empty bottle of water found under the main bedroom bed when we arrived and a stray sock under the pull out couch. We also found the previous occupants makeup under the coffee table. When I messaged the property manager about the dirty sheets, they didnt respond until the following morning saying they would "let the operations team know". Shortly after, someone showed up to give us clean sheets but not to take the dirty ones or change the sheets themselves. The next day, around 5pm, while my daughters were swimming in the pool, a young boy pooped in the pool (diarrhea floating all around). We got out of the pool and immediately messaged the property manager but since they had left for the day, there was no one to respond (or close the pool to other guests!!) until 9am the next day. So the pool stayed open. I got a response to my message the next morning which again simply said they would let their operations team know. Later (early afternoon) the following day the pool was finally closed for service. There should absolutely be protocol in place for these types of situations. We loved the location but the cleanliness was below average and the communication was disappointing.
RSR
Estada de 4 nits (jul. 2025)