6/10
Location. Clean.
Forecast heatwave, a/c in initial room not working
Despite IHG, 4 nite stay, 3rd stay in year, transfer room run down, in housekeeping wing. At least quiet since few guest rooms there. Phone not working, informed desk at 9:30 am. Return 5pm, not repaired. BUT wonderful maintenance gentleman to room w/in 5 minutes. Replaced.
5 am fire alarms on 23rd. Initially sent back up stairs to rooms. 'False alarms." Kept screaching. Then full alarms....exited to street area. Standing in sleep clothing 50 minutes. Told nothing. One fire truck, 5-6 firefighters in lobby.
Not even offer of free Starbucks at 6am re-entry.
NO WORDS OF APOLOGY! NO COMPENSATION. That time of am typical to prep for early am flights.
Cynthia
Estada de 4 nits (juny 2025)