4/10, Deficient
Naomi
Viatge en família
15 de nov. de 2025
Què li ha agradat: Comoditats
Què no li ha agradat: Neteja
We arrived pretty late in the evening, around 11.30pm. Checking in was easy, the hotel was secure and locked. The hotel staff were very nice and booked us in quickly. It was also great to pay at the hotel instead of online, yet still be able to book a reservation. We were in room 703, which is clearly an accessible room for disabled guests. There was no lid on the toilet seat and assistance back pads and rails around the whole bathroom and an open shower. This was a big off put for me and the other 2 staying in the room as we are quite clean, having no lid on the toilet was a big issue. Additionally, the roll door on the bathroom was very heavy and stiff which would be difficult for disabled guests to operate. The bathroom was very dirty and needed greatly new assistant handles as they were all dirty and rusty and the yellow was spreading to the bathroom walls. The sink plug was flat and so water started building up when used, i opened the sink plug to find yellow peppers in there, this was disgusting. The towels looked like they were reused and not fresh, the sofa bed linen was severely creased which indicated repeat use or that the duvet gets folded with the linen on and used again. There was dirt and mould around the window in the room but we could at least open the window which was a benefit. Great amount of TV channels and good quality. The room generally clean although dusty. It was an adjoining room. The breakfast was the highlight, really great, fresh food.
Naomi
Estada d’1 nit (nov. 2025)
