4/10, Deficient
Asif
Viatge en família amb nens petits
29 de jul. de 2025
I booked hotel with Britannia inn , I went to reception and lady at reception was very rude . I received an email before check in that I need to pay 100 security deposit. I wanted to pay and she starting asking me for 300. I showed her that I email it’s mentioned that I need to pay 100 security deposits. Then after long conversation she said to pay 100. Not even single time she apologised for her rude behaviour. After payment she said we don’t have room available and we 6 guest including children need to go to another hotel which was about 1 KM away. We had lot of luggage and it took us about 15 minutes to reach there. I went to best western hotel and manager there was nice but they send to to another building which was a guest house not hotel. People were making noises till 12 AM in the guest house and out stay wasn’t really pleasant .
I want to add, If I booking rooms in one hotel they shouldn’t send us to another hotel. If they have any problems they should let us know before arriving. I was not expecting such bad experience with Britannia Inn
Asif
Estada de 7 nits (jul. 2025)