4/10, Deficient
Alanna
Viatge en família amb nens petits
16 de set. de 2025
Què li ha agradat: Neteja
Què no li ha agradat: Comoditats
We were excited to stay at this hotel with our toddler. Unfortunately despite it being advertised on Expedia that cribs were free, we were surprised at check-in with a 2000 Yen ($20 CAD) charge per night for the use of a crib. We eventually got this charge refunded, but not without hassle. The first night my in-laws, staying in the room next door, only had lukewarm water for their shower. On the second night I went to bathe my toddler and only had cool water. When I brought it up the next day with staff (I did not bring it up that night as we were tired, cold, and it was past baby's bed time) a staff member came to our room to show me how to use the shower. Despite me clearly communicating using a translation app that I knew how to access hot water, there just wasn't any hot water, I was basically told that it was user error on my end since there was no hot water. I don't think that their hot water facilities are sufficient for the size of the property. While I can accept a charge for a crib (but not when it is advertised as free), and I can accept a less than ideal shower, I can not accept either of these things given how expensive the hotel was. If I was paying a rate for a basic hotel? Sure. But when a property charges luxury prices, a hot shower is a basic amenity expected. I would not stay at any Hotel Okura again.
Alanna
Estada de 4 nits (set. 2025)
