4/10, Deficient
Kingley P.
7 de jul. de 2025
Què no li ha agradat: Neteja
Property Did Not Meet Expectations
We were told no early check-in because cleaners still had to clean the property (at no point did we request for early check-in). When we arrived it seems like the floors, rugs, and bath mats were never vacuumed or cleaned, tiles around the toilets had splatter all around like it was not mopped and dust on all night stands. These were minor things as we could avoid the rugs and wipe things down (however should there be cleaning fees if we are doing this ourselves?). The pool was green, BBQ was filthy, and no workout equipment. I immediately contacted the host as it states in the check-in instructions. He says a professional pool cleaner looks after it weekly and it’s safe for us to use. We were uncomfortable with the algae in the pool and decided we would not use it. On the third day of the stay, he decides to come check out the pool and informs me the filtration system is not working and not to use it. This was disappointing because we rented this property for the pool. He said he would “take care of us” and we have yet to receive any partial refund and he has stopped responding to my messages.Pro: Enough space for big groups, host was quick to respond and brought a new kettle.
Kingley P.
Estada de 5 nits (juny 2025)
