I would not recommend staying at Galatahan Hotel based on our recent experience. After asking for help multiple times with our room, we were informed by the receptionist that none of the air conditioning units in the building were working, as the hotel had not switched from heating to cooling due to the weather, even though it was 75° outside. The temperature in our room reached 86°F (30° C) at night, and despite opening the windows, it was completely unbearable. We asked the front desk for assistance or a room change and were met with complete refusal. We even requested someone come to the room to help us figure out the unit, and that was also denied. At no point were we offered an alternative room or a working A/C unit.
Ultimately, we had no choice but to book another hotel — not because we “had to leave early,” as the hotel falsely claimed in response to our refund request, but because basic comfort and hospitality were not provided. The hotel later stated that the A/C was working and that we declined a room change, which is simply not true. My partner was present throughout the entire interaction, and we both stand by our account.
To make matters worse, the hotel refused to issue a refund, even though the booking was made in good faith with the expectation of standard amenities and customer service, both of which were clearly lacking.
I appreciate the travel agency’s efforts to advocate for us, but sadly, Galatahan Hotel refused to take any responsibility.